Privacy notice
When you submit a tour request or send a support message, we collect only what’s needed to respond and to coordinate the experience. We keep the process straightforward and focused on service.
- What we collect: contact details and request information (like date and traveler count).
- Why we collect it: to review availability, confirm next steps, and answer questions.
- How long we keep it: only as long as needed to manage your request and related support.
Your choices
You can review and update the information you provide and opt out of email updates when you no longer want them.
- Opt-in checkbox is used only when you choose to receive updates.
- You may request clarification or corrections by contacting support.
- We encourage you to share accessibility needs directly in your message so we can plan appropriately.
Data use, in plain terms
We use your details to:
- Reply to your request
- Confirm whether the tour fits your group size and preferences
- Coordinate meeting and practical guidance after confirmation
Security and trust
We take reasonable steps to protect your information and limit access to what’s necessary to handle your request.
- Access is restricted to staff handling requests
- We aim for minimal data use to support service
- You can reach us if you have questions about your request
Questions?
If you want to understand how your information is used in relation to a specific request, visit our support desk and include the details you submitted (date and traveler count help us locate the right thread).